We treat acute and chronic health problems.  While we can’t substitute for an ER, urgent care, sub-specialist’s office or hospital, Dr. Ragland’s training as a general internist, pediatrician, and addiction specialist equips her to assist patients with most medical concerns, from simple to complex.

Please find a complete list of our prices here.

See Benefits section on our Home page to get a general feel for what is covered in the monthly fee.  Relaxed office visits with minimal wait times, periodic wellness exams, well-child exams, sports/school physicals, basic office procedures, treatment of acute illness or minor injuries, chronic disease management, and access to your doctor via email, phone, text and video-conferencing are a few of the many benefits.  You will also be able to take advantage of discounts on prescription medicines and bloodwork through our in-office wholesale lab and pharmacy.  New in 2022:  High value discounts on aesthetics services through OneAestheticsMD, an affiliate of OneFamilyMD!

View a list of our services here.

Yes, there is an enrollment fee that is charged when you become a patient at OneFamilyMD.  It is the same price as the monthly fee and covers the cost of getting all your information into our system, going over initial questions and concerns, and getting plans for your care all set.  Your first monthly (or periodic) fee won’t be charged until later, so it’s not too much at once.

Dr. Ragland decided to leave insurance-based medicine and start a direct care practice because she believes it is the best way to provide personalized, affordable, and high quality general medical care in the future.  When the doctor is focused on fewer patients and is not overwhelmed with government and insurance paperwork and bureaucracy – the patient wins!  This was a difficult decision since she loved her former partners and patients.  But ultimately, the decision was made because it was the right thing to do.

DPC is considered very affordable for most people.  However, with the DPC model, doctors are free to offer reduced charges in some situations where there are true financial challenges.  Because of Medicare and health plan contracts, this is illegal in insurance-based practices.

There are lots of reasons. First, it is absolutely patient-focused. From a cost standpoint, it helps patients and their employers maximize their healthcare benefits while simultaneously minimizing the cost. EVERYONE can benefit from being part of a Direct Primary Care practice:

• Medicare beneficiaries:  Savings on medicines can help many Seniors who have substantial out of pocket expenses for their prescriptions, and the exceptional access to your doctor enhances wellness plans as well as diagnosis and care of chronic medical conditions. Probably the biggest value is the knowledge that your doctor – not a large entity like an “Accountable Care Organization” trying to cut costs for Medicare – is helping you co-ordinate your care to suit your individual healthcare needs.

• Small business owners and their employees:  DPC combined with a “bronze” plan and a Health Savings Account is a great alternative to expensive insurance plans. They can cut costs by 20 – 30 percent or more and money previously spent on premiums can be reinvested in the company or given back to valued employees as bonuses or pay raises.

• Individuals without employer coverage who can’t find high value plans that allow choice in providers and hospitals on the KYNECT exchange can benefit by  having more control over where and how care is accessed.  They can also stabilize unpredictable spending toward deductibles by having a set monthly fee for comprehensive primary care.

• Individuals who don’t require frequent medical attention benefit also.  Building a partnership with a personal physician and investing in preventive care and wellness will pay off.

• Self-insured businesses can build custom health benefits for their employees. DPC is a perfect fit for these companies because, in many cases,  it can help lead to a 20 – 30 percent drop in overall healthcare spending and dramatically improve employees’ satisfaction with their benefits.

Direct Primary Care (DPC) is an innovative medical delivery model based on the patient-physician partnership without third party payer involvement and oversight.  Care is provided in return for a flat, periodic membership fee.  By avoiding the heavy and intrusive administrative burdens that are present in all insurance-based models, DPC practices are able to deliver a broader spectrum of high quality care that is affordable and much more service-oriented than what is often found in our current dysfunctional healthcare system in the US.  Although it is said that “once you’ve seen one DPC practice you have seen one DPC practice,” benefits of the model generally include:  seeing the same physician each visit with true continuity of care; extended office visits; exceptional access through technology; both chronic disease and acute illness/injury management; in-office procedures; and wholesale prices on medications/labs with assistance in finding high value services outside of the DPC practice if necessary.

Yes! Dr. Tracy sees members who live in nursing homes or other assisted living facilities.  Depending on the level of care and frequency of visits needed, there may be additional charges in addition to the periodic fee.  Please contact the office at OneFamilyMD to discuss further.

Dr. Ragland will be available to work with your hospital physicians and specialists in order to help coordinate your hospital care.  Answering questions you and your family may have about certain aspects of your hospital stay is another service many patients really appreciate.  Dr. Tracy may also visit while you are in the hospital, if appropriate.  Please note that during the Covid 19 pandemic, several local hospitals have not allowed community-based physicians to visit their patients.

In the age of telemedicine, many conditions can be diagnosed and treated via a simple conversation by phone or webcam. If appropriate, we will locate the nearest pharmacy and order medication most suited for your circumstance. If you need to go to the hospital or seek other medical attention while away from home, we can advise you on that as well.  Dr. Ragland can’t substitute for the ER or urgent care in truly urgent situations, though, so if you ever feel like you could be experiencing a medical emergency – please never hesitate to go immediately to an emergency care facility!

Yes.  Dr. Tracy is available after hours for urgent concerns that can’t wait until the office re-opens.  Patients of OneFamilyMD are given a private cell phone number that can be called or texted after hours, on weekends and during holidays.

Charges will be added and applied to your preferred method of payment.  Patients typically pay for extra services at the time their regular monthly bill is paid.  However, nothing is set in stone and things can be individualized.  Some patients prefer to pay at the time of service or with a method that is different from their regular bill.

It depends on the situation.  The best way to make the most of the technology used for communication at OneFamilyMD is to make sure the correct numbers are used for calls and texts.  The office number is the best way to connect (call or text) during office hours, as Dr. Tracy is usually seeing patients for office visits during this time and may not see a message or call sent to the after-hours cell phone.  If Tony, her assistant, is unable to answer the phone when you call, leaving a message by voicemail or text is the best way to make sure your request is received.  We check messages regularly, so a call or text back should be expected soon after your message is left.  Emails are best for messages that don’t need a quick response and/or may require a bit of research or consideration.  Video visits are usually set up if face to face visits are preferred but an in person visit can’t be scheduled.  We make all these contacts available to patients, and it is always okay to double check to make sure you have the correct numbers/addresses in your contacts!

OneFamilyMD uses a private electronic medical record for record keeping, prescribing, and billing purposes.  Records are not shared with other facilities unless requested by patients.  Dr. Tracy does have access to most medical records stored electronically at the large local health systems, Baptist Health and Norton Healthcare.

Dr. Ragland will send the original prescription to your preferred pharmacy, usually electronically.  For refills on regular medicines, it works best for patients to call their pharmacy and ask them to send a refill request to our office.  We will notify you when we send the prescription, and the pharmacy should send notifications as well.  Because many pharmacies are very busy and often understaffed, it is best to call the pharmacy before going to get your prescription, just to be sure it is ready.  Immunizations given at pharmacies usually do not require prescriptions.